Caranteem.com makes every effort to ensure that all items in the customer's order are delivered intact and in excellent condition. Please be sure to check your package upon delivery and notify us immediately of any missing, damaged, or incorrect items. If we are not notified of any problems with your package within 3 working days of delivery, it is assumed that your items arrived in good condition, and no longer Caranteem.com responsible for damaged missing, or incorrect items. We are not responsible for any installation or service costs.
The parts and accessories listed in our catalog are brand new and original items from OEM (original equipment manufacturer). These are exactly the same parts as in the new car. Since our parts are obtained from the manufacturer, strict return procedures are imposed on us when processing returns.
Upon completion of your order, an order confirmation will be sent to your email address. The confirmation will contain information regarding the product, price, invoices, and delivery address. If you notice any errors in the confirmation of your order, please contact us immediately by e-mail at info@caranteem.com.
1. What items can not be returned?
Non-returnable items include, but are not limited to:
1. All electrical parts and components.
2. Special required varieties.
3. Any open packaging or unsealed items.
4. Any item that has been installed, changed, used, or is no longer in a new condition.
5. Any item not purchased from caranteem.com
6. Any item with the original manufacturer's label is missing, damaged, modified, or otherwise unreadable.
7. Any item that the manufacturer considers non-returnable.
The list on our website is a general catalog provided by the manufacturer. Items may not always be classified as one of the above categories. We have the right to determine whether an item fits into any of the above categories at the discretion of our suppliers.
2. How can I return an item?
In the event that the reason for the return is related to incorrect, missing, damaged or defective parts, the customer must contact us within 2 working days from the date of receipt of the order. Our customer service department will reply within 24 to 48 hours. We ask for this time to investigate the situation and resolve it accordingly. Photos may be required to authenticate the return request.
3. What do I do after I receive approval of the return request?
Once the customer has received the approval of the return request, we must receive the product (s) within 3 business days of receiving the approval of the order. The return request will not be approved after 3 working days from the date of approval of the request. All returned items must be in new condition, within the original packaging, and valid for resale. All returns must have the original manufacturer's label unchanged, the customer has no right to change or write on the original packaging.
4. When do I need an request a return?
1) an incorrect item was shipped
It is the customer's responsibility to inspect any and all products received. If the customer receives a product other than the one he ordered, the customer must notify us within 2 working days of receiving the order. We will not be responsible for any claims made 3 working days after receipt. Photos may be required to authenticate the claim. If an incorrect item shipping error is checked :
(1) the correct part will be shipped as a replacement order, and the wrong order will be received. Please be advised that the returned part must remain new, unproven, and in resaleable condition with the original factory packaging; otherwise, the return will be refused. The customer will not bear the shipping costs.
(2) in case of unwillingness to exchange, you can request a refund of the cost of the ordered item. The incorrect part will still have to be returned to us in a new condition, in its original packaging, valid for resale, with the original manufacturer's label unchanged.
(3) in both cases, we must receive the returned item (s) before delivering you any replacement (s).
2) Missing items
We make every effort to check that all ordered items and any necessary components and accessories are included. All claims for missing components must be made within 3 business days of receipt. We reserve the right to deny any missing item claims made after this time period. If any items are verified to be missing:
(1) The missing item(s) will be shipped out at no extra charge.
(2) If a part is missing a necessary component that is included and not sold separately, the entire part would have to be returned to us before a replacement can be shipped.
(3) If the missing item or component is sold separately and not included with the original part or accessory, a separate order must be placed and shipping charges will be applied.
3) Part arrives damaged/defective
The customer is responsible for inspecting any and all parts delivered. Upon receiving your order, please inspect the packaging and merchandise for dents, scratches, or other damages or defects. If a part arrives damaged or defective, contact us within 3 business days of delivery. We reserve the right to deny any damage claims made after this time period. If shipping damages or manufacturing defects are verified:
(1) Retain all boxes and packaging materials - the carrier reserves the right to inspect these items before approving your claim. The customer may be responsible for bringing the package to your shipping carrier for inspection.
(2) Notify us through the RMA request form within 5 business days of receipt, so we can file a damage claim with the shipping carrier. After we consult with the shipping company, we will advise the customer on how to proceed further with the return.
Pictures may be required to authenticate your claim. We do not cross-ship under any circumstances, meaning we must receive your returned item(s) before issuing any replacement(s). We recommend having your parts installed by a certified professional and we are not responsible for any damages made during installation.
4) Package lost in-transit
If a package is lost in transit and has not been delivered, the customer must notify us within 3 business days of the scheduled delivery date. We will then contact the shipping carrier to place a tracer on the missing package(s). If the shipping carrier cannot locate the lost package(s), a claim will be filed and a replacement order or refund will be provided. We will not be responsible for any lost package claims made after this time period.
5) Changed my mind/not needed
If an item(s) is no longer needed, the customer can request a request Return within 3 days from receipt of delivery. Please keep in mind the part must still be in new, uninstalled condition, with all of the factory's original packaging intact. Electrical parts are non-returnable, regardless of reason or circumstance. We reserve the right to reject any returned item that does not meet our guidelines stated above. A Request Retur beyond 30 calendar days of receipt of the order will not be honored. The customer is responsible for all costs of returning the item back to us and all shipping charges are non-refundable.
6) Ordered incorrect part
If the customer ordered the wrong item(s) by mistake, the return follows the same criteria for "changed my mind/not needed." We must be notified within 3 days from receipt of delivery by submitting a Request Return. A Request Retur beyond 3 calendar days of receipt of the order will not be honored. customer is responsible for all costs of returning the item back to us and all shipping charges are non-refundable. We cannot do exchanges.
7) Other reason for return
Request Returns that do not fall under the above categories will be reviewed on a case-by-case basis and a detailed reason must be provided for returning your order.
5. When will I receive a refund or replacement?
If the returned part (s) have passed the inspection, refunds will be issued within 5 working days after the date of delivery of the returns. The time of issuing a replacement will vary depending on when we received the return and the availability of parts. Purchases made by credit cards may take one to seven business days to enable your financial institution to show the refund amount in your account. Bank transaction fees will be deducted from the client in accordance with the bank's policy.
6. Am I responsible for return shipping costs?
In most cases, yes. The only exceptions to this are if you receive a part number that is not what you ordered, a defective item has arrived, or if the manufacturer confirms that our catalog information is incorrect.
7. Limitation of liability
We do not accept any responsibility for direct or indirect damages that may arise from the use of our products. We are not responsible for delays or errors caused by circumstances beyond our control, such as labor disputes, fires, Wars, organizational decisions, reduced or non-existent supplies from our suppliers, or other factors beyond our control. In addition, we assume no responsibility for any changes made to the products, product characteristics by the supplier, or other external factors beyond our control.
If one of the parts does not fit, do not try to "make it fit" and risk damaging the part, the car, or yourself! We are not responsible for any costs that exceed the cost of the piece, and we will not accept returns of parts that have been installed or modified.